Wilkinsburg
Digital Inclusion Project

Inclusion through Internet Access

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About the Project

The Wilkinsburg Digital Inclusion project seeks to positively impact the life of families in our community by helping them bridge the digital divide. The project is made possible through a grant from the Eden Hall Foundation and is managed by Computer Reach.

The project will provide Wi-Fi Hotspots with a year's worth of internet access to qualifying participants for free.

Qualifying participants will receive all of the following at no cost to them:

A Wi-Fi Hotspot device with a year's worth of internet access
In-person device setup and orientation
Ongoing virtual, phone, or in-person device & digital literacy support 
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Who Qualifies 

To participate in this program you must:


Be a Wilkinsburg Borough resident 

Have a K-12 age child living at home

 

How to participate

 

The process is simple:

 

Step 1: Parent please fill out the Registration form below.

Step 2: Once your form is processed, you will receive a call from our team to schedule your device set up and orientation session at your residence. 

Step 3: After that, you will be ready to start using the Wi-Fi hotspot.

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Register

 

Parent Please fill out this form and a Computer Reach team member will reach out to you as soon as possible.

Frequently Asked Questions

Is the device, internet access, and the support really free?

The device, internet access, and support ARE COMPLETELY FREE TO THE QUALIFYING PARTICIPANTS.

There are no and there won't be any fees, hidden costs, or any type of charges to the participants at any point.

How do you calculate the duration of the service?

We estimate the one year service from the moment after the completion of the device set up and orientation session (which takes place at your residence).

 

What happens after the one year free internet access ends?

Computer Reach and its partners will provide funding to renew the service at no cost to the participant.

Can you tell me more about the Wi-Fi hotspot device you are offering to  participants?

The Wi-Fi device is a Franklin T-9 Mobile Hotspot. These are its key features:

  • Connects Up to 15 Wi-Fi Enabled Devices
  • Extended High-speed LTE Internet
  • User-friendly Display
  • Pocket-sized, Lightweight Device
  • Portable: you can take the device with you wherever you need.
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What does Ongoing Support mean?

This means that if you were to have any issues with the device, you can reach out to us and Computer Reach will provide tech support over the phone, virtually and in-person, if needed.

 

This quality and timely support is free to you through our Digital Navigator service.

You can access our support services by following this link:

https://www.computerreach.org/getsupport/

You can also access our Digital Literacy Support page here:

https://support.computerreach.org/

 

What happens if the device breaks or stops working?

If your device breaks, or stops working, and we are unable to fix it, we will provide you with a new device in a timely manner and at no cost to you.

 

How many devices will be provided by the project?

We plan to provide 200 devices to qualifying participants. One device per household and while supplies last in a first-come, first-served basis.

 

Our Partners

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Contact

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Will Perez

Wilkinsburg Digital Inclusion Project
& Digital Navigator Manager
Computer Reach

digitalwilkinsburg@computerreach.org
412.444.8816
Ext. 3

Sarai Santos Family Hispanic End-User (2)

Hablamos Español

Este programa también está disponible para familias de habla hispana.

Haga click para registrarse en español

Si desea recibir información en español sobre el proyecto, por favor sírvase contactar a

Will Pérez 
digitalwilkinsburg@computerreach.org
412.444.8816
Ext.  3